international shipping

DELIVERY

On occasion Oversole offers shipping promotions, at which time domestic customers receive free shipping if they spend over a certain amount. These promotions may change periodically. To keep updated with our latest shipping promotions sign up to the Oversole ship to most countries worldwide via DHL or Fedex for all domestic and international packages. 
Orders can be tracked at: www.dhl.com

INSPECTION OF PRODUCT

Inspect the cartons or crates carefully. If there is any visible damage to the packaging or the indicator is activated, note it on the BOL. Take photos of any damage to the packaging, this is necessary to resolve damage claims.

Unpack the cartons or crates. Inspect all merchandise carefully. Cartons and crates should always be unpacked in your presence. Do no discard original packaging until satisfied with the delivery.

If you are unable to inspect the merchandise at the time of receiving the shipment, note on the BOL that any concealed damage of boxed or crated products will be the responsibility of the carrier or the manufacturer as determined upon inspection of the products. Oversole must be notified within 48 hours of any concealed damage that is found. Keep a copy of the BOL. Save the packaging material and take pictures of the damage.

All claims should be reported to the customer service manager at hello@oversole.one

PRODUCT QUALITY & IN-TRANSIT DAMAGE REPORTING

Products are inspected by the manufacturer prior to release to ensure that the order is in good condition, complete, and ready for shipment.

DUTIES AND TAXES (INTERNATIONAL ONLY)