privacy policy

PRIVACY POLICY

1. PURPOSE AND SCOPE OF INFORMATION COLLECTION

The purchase information, including your full name, address, phone number, email,… will be stored by Oversole for order processing and handling of any complaints, exchanges, or returns. Additionally, customer information will serve as a database for Oversole to enhance customer care throughout the product lifecycle.

Oversole guarantees the security of all your personal data to prevent any unauthorized use. If there is any unlawful activity regarding your personal data, please promptly contact Oversole's Customer Support team for appropriate resolution measures.

 

2. SCOPE OF INFORMATION USAGE

Oversole stores and utilizes your information for the following purposes:

  • Providing information about products and promotional programs upon request.
  • Sending emails regarding order information or marketing programs (if applicable).
  • Directly contacting and addressing specific complaint issues.

When there is a request from the judicial authorities, including the prosecutor's office, the court, and the relevant law enforcement agencies regarding any violation of the law by the customer.

Oversole commits not to use your personal information for any purpose other than verification and relevant transaction-related communication.

 

3. INFORMATION STORAGE

Your personal data will be securely protected on the oversole system and stored until a removal request is made.

If customers want to make changes, delete or need any assistance regarding information storage, please contact Oversole's Information Collection and Management Unit directly at the following address:

PALINDROME COMPANY LIMITED

  • Address: 120 Le Loi Street, Ben Thanh Ward, District 1, HCMC.
  • Email: support@oversole.one
  • Hotline: (+84) 86 200 2527

 

4. INFORMATION SHARING

Oversole commits to not sharing any personal information of customers with third parties, except for:

  • Internal employees of the company.
  • Partners who have a contract to perform a part of the company's service will receive information according to the contract agreement (which may be a part or all of the information) to provide support for users using the services provided by the company.
  • Relevant authorities as stipulated by law (when requested).

 

5. INFORMATION SECURITY

Oversole is committed to protecting your personal information in accordance with Oversole's privacy policy. We absolutely do not use, transfer, provide, or disclose information to any third party without the customer's permission.

The collection and use of customer information will only be done with the customer's consent, except in cases where the law provides otherwise. In the event that the server storing the information is hacked, resulting in the loss of personal data, we will be responsible for promptly notifying the relevant authorities for investigation and handling, as well as informing the customer.

We are not responsible for and do not resolve any complaints related to the customer's rights if it is found that all the personal information provided by the customer during initial registration is inaccurate.